Support

Need a hand with your closet, photos, studio shots, try-ons or account? Write to support@orelune.app. Tell us what happened, what you expected and when. Please do not email passwords, sign-in codes or sensitive photos unless we ask for them through an appropriate channel.

Delete your account and data

Sign in to the web app with your Auth0 account. There you can delete a piece, remove a try-on reference photo or render in Studio, or erase your entire Orelune account in Settings. Deleting a piece or reference photo does not remove older try-on renders; delete those separately in Studio if you wish. Erasing your account removes your service data and issued access keys, except anonymous Free quota counts. If you cannot use the web app, email support@orelune.app from your sign-in address and ask us to remove specific records or your account. We verify the request and complete removal from our service within 30 days. Your email address is not stored in the closet database.

Disconnect an assistant

To stop ChatGPT accessing your closet, disconnect Orelune in your ChatGPT app or connection settings. For another assistant using an access key, sign in to your account page and revoke the key. Signing out does not revoke keys. Disconnecting or revoking access does not delete your data; use the web app or email support for that.

Our privacy policy explains what we keep and what account deletion removes.